We seek to ensure a high standard of customer service every day. It involves competences and responsibility of our staff, prompt and flexible access to customer service offered by our sales representatives, logistics and our electronic system, and timely deliveries.
In the era of a rapidly evolving business environment, changing business, technical and technological conditions, we try to get to know the needs of our customers. We obtain this knowledge not only through market research but also through internally-developed customer satisfaction surveys. We do all that to exceed our customers’ expectations. We want our latest product news to have the widest distribution possible, reaching all of our existing and prospective customers, so we make use of diverse communication channels.
For our staff, business relationships with customers are more than just sales. We ensure that we respond precisely to our customers’ expectations, even if that involves going beyond a standard proposal. We can tailor our products even to the most demanding needs.